• Understand bad behaviors such as harassment, bullying, and aggression as a social phenomenon and why people engage in these behaviors.
• Appreciate the damage harassment and bullying can cause and develop a script for addressing bullying behavior in a way that minimizes denial and justification.
• Know the differences between investigations and climate assessment and learn action steps to create a positive and respectful work culture.
Presenter
Catherine Mattice, CEO and Founder, Civility Partners, Mesa, Calif.
This webinar has been approved for 1 CEU by BELTSS, General, Board of Social Work, Instructional Hours for National Certification Council for Activity Professionals, Continuing Education Units for Certifying Board of Dietary Managers and the Association of Nutrition and Food Service Professionals