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Fostering Resident, Family, and Staff Relationships to Manage Complaints

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Your Price:
$105.00

  • Original recording date: March 5, 2025

    Length: 1 hour

    CEUs

    This webinar has been approved for 1 CEU by MN-BELTSS, MN Board of Nursing, and a General certificate is also available.

    Description

    Participants will be able to: Describe communications skills for fostering relationships and managing expectations.

  • Review key elements of complaint and grievance management.
  • Analyze responses to challenging situations that support relationships.

Audience

Assisted Living, Care Center

Presenter

Cyndi Siders, RN, MSN, CPHRM, CPPS, CEO/Executive Consultant, Siders HealthCare Consulting, LLC, Grand Forks, N.D.